Iberostar Waves Tucan Hotel Playa del Carmen, Playa del Carmen

The resort offers clean and comfortable rooms, surrounded by a lush jungle setting. The staff goes above and beyond to ensure a great stay, though there are some challenges with chair availability at the beach. Dining options are varied, with a blend of buffet and reservation-required restaurants. The location is ideal for activities but can be crowded with kids at times.

The hotel is a mixed bag with some great features but also a few drawbacks. The rooms, although near the beach, have an awful smell and are affected by daily construction work. The service has its ups and downs, recovering from past issues but still needing improvement in some areas. The location is beautiful with a variety of wildlife but also raises concerns about cleanliness. Dining is excellent in some restaurants but restricted in others, requiring reservations and a more formal dress code. Overall, a unique experience with both positives and negatives.

The hotel had some nice features like the glass refillable water bottles in the rooms and the daily towel animals, but there were also issues with the key cards and the need for some room upgrades. The hotel's location was beautiful with ponds and waterfalls, but it could be challenging to navigate for guests with mobility issues.